At Off-Stitch, we accept major debit and credit card brands, including Visa, MasterCard, American Express, and Discover. Additionally, we offer convenient payment options through Apple Pay, Meta Pay, Google Pay, PayPal, and Shop Pay to ensure a smooth and secure checkout experience.
FAQ
- What payment methods do you accept?
- Where is my order confirmation?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- What is Off-Stitch?
- Where is Off-Stitch based?
- How can I contact Off-Stitch for customer service?
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Where is my order confirmation?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
At Off-Stitch, an order confirmation is automatically sent to your email when you place an order. If you don’t receive your confirmation within 24 hours, please reach out to us at info@offstitch.com to ensure there are no issues with your order. Be sure to check your spam or junk folder before contacting us, as the email might have been diverted there.
How much is shipping?
We offer free shipping within the United States on all orders.
As of now, we are not shipping internationally, but stay tuned for future updates as we expand our shipping options!
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
Can I return or exchange an item?
At Off-Stitch, we do not accept returns or offer refunds unless the item is defective or damaged upon arrival. If this happens, please contact us immediately for a replacement.
For any questions, visit the Off-Stitch Contact Page. We appreciate your understanding and support.
Thank you for choosing Off-Stitch!
Miscellaneous
- What is Off-Stitch?
- Where is Off-Stitch based?
- How can I contact Off-Stitch for customer service?
What is Off-Stitch?
Off-Stitch is a contemporary clothing brand founded in 2023, focusing on ethical production, local manufacturing, and innovative designs. We aim to empower individuals through fashion that combines quality craftsmanship with modern aesthetics.
Where is Off-Stitch based?
Off-Stitch is proudly based in Miami, Florida, and we prioritize local manufacturing as part of our commitment to sustainability and community engagement.
How can I contact Off-Stitch for customer service?
You can reach us via the Contact Us page on our website here or by emailing info@offstitch.com. We aim to respond within 1-2 business days.